Position Overview

Our L&D Manager will act as a champion for first-class product knowledge and service standards, whilst delivering effective & memorable training sessions and providing practical support.

To contribute to a progressive L&D function through high employee engagement and living the Company’s values

Act as an ambassador & key spokesperson for the hotel with internal & external stakeholders showing a presence on the floor and building strong relationships

To manage the L&D function from start to finish, build strong relationships with the UK L&D team and champion the student programmes within the hotel

What you’ll get

Complimentary nights with breakfast within Dorchester Collection

50% F&B discount at selected restaurants

Very generous Employee Introductory Scheme offered

Team members’ awards and incentives schemes

Contributory pension scheme entitlement from date of commencement

Life assurance cover for all team members

Uniform laundered complimentary

Complimentary meals whilst on duty at our team members’ restaurants

Online benefits system offering discounts and rewards

Occupational Health, including subsidised massage treatments and health clinics

Complimentary Eye Test for VDU users

What you’ll do

Consistency is key even though no day is alike

A creative edge to design noticeboards, presentations and wow our employees with new engagement activities

Embracing the values of the collection to ensure you recruit the best for the hotel

Leading the ‘Place to work’ team to organise events and social activities

Support the People and Culture Team with administration and recruitment

To assist all managers and departmental trainers in the identification of training needs in relation to both departmental and hotel objectives

To develop, prepare and coordinate all training plans, e.g. What’s On calendars and Quarterly Development plans

To drive the attendance of all new starters on all of the Engage day 1-90 workshops

Drive and monitor the implementation and maintenance of on job and off job training programmes and processes to ensure all employees receive the relevant training and development in line with departmental standards, policies and procedures, our vision, mission and values, the 6 pillars, Health & Safety procedures and licensing law

Employee Satisfaction Survey, and People Development Process

To maintain training records of all employees

To ensure all employees are aware of the development opportunities available to them internally and externally

To drive and coordinate nominations for all workshops

Stay up to date with industry best practice and present recommendations for improvements

What you’ll bring

In depth experience and knowledge of L&D and experience in hospitality would be an advantage 

Experience of systems such as Core HR, Talent Soft etc

Excellent communication skills

Attention to detail

Ability to prioritise workload and a proactive approach to tasks

Excellent level of written and spoken English

Advanced level of Microsoft to include PowerPoint and Excel

Immaculate presentation