Additional Information

Job Number 26065998

Job Category Rooms & Guest Services Operations

Location 37 Conduit Street, London, United Kingdom, United Kingdom, W1S 2YF
VIEW ON MAP (https://www.google.com/maps?q=37%20Conduit%20Street%2C%20London%2C%20United%20Kingdom%2C%20United%20Kingdom%2C%20W1S%202YF)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Butler Services Agent

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’-a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.

As Butler Services Agent, you will act as the central point of contact for all incoming communications to the hotel, managing guest and external requests with warmth, precision and discretion while ensuring every interaction reflects the refined and anticipatory St.u202fRegis service. Working closely with Butlers, Front Office and operational teams, you will coordinate requests efficiently, maintain accurate guest records and contribute to a seamless, personalised guest journey within a fastu2011paced luxury environment.

Key Responsibilities

Answer, record and process all guest and external calls, enquiries, messages and service requests accurately and professionally
Coordinate guest requests with the appropriate departments and follow up to ensure complete resolution and guest satisfaction
Update and maintain guest preferences and service insights within systems to support personalised guest experiences
Provide accurate information regarding hotel services, facilities, amenities and local recommendations
Support billing verification, adjustments and guest account enquiries where required
Process wakeu2011up calls, messages and communication requests with accuracy and attention to detail
Uphold confidentiality of guest information and company data at all times
Ensure all interactions reflect the St.u202fRegis service philosophy and luxury brand standards
Work collaboratively with Butler Services, Front Office and operational teams to ensure seamless service delivery
Maintain a calm, polished and professional approach during highu2011volume or highu2011pressure periods

Core Competencies

We are seeking a polished and detailu2011oriented professional who demonstrates warmth, efficiency and a genuine passion for luxury hospitality. You should have:

Previous experience in a Front Office, Butlers or Operator role, ideally within a luxury hotel environment
Strong understanding of luxury guest service and personalised hospitality standards
Excellent verbal and written communication skills with confident telephone etiquette
Ability to multitask effectively in a fastu2011paced, highu2011standards environment
Strong organisational skills and attention to detail, particularly in record keeping and guest preferences
Confidence using hotel systems, communication platforms and guest profile systems
A proactive mindset, anticipating guest needs and ensuring timely followu2011up on requests
Excellent interpersonal skills with a calm, discreet and professional approach
High level of integrity, discretion and confidentiality when handling guest information
Impeccable personal presentation aligned with luxury brand standards
A collaborative approach, working seamlessly across departments to deliver exceptional guest experiences

At The St. Regis London , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

_Financial Rewards_

Competitive salary designed to recognise excellence
Workplace pension
Company sick pay
Additional holiday allowance
Access to BenefitHub’s exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide

_Career Development_

Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property

_Wellbeing Support_

Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities

_Recognition & Appreciation_

Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities

_*Terms and Conditions Apply_

_Eligibility_

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.